Ryan Baker was very knowledgeable about the cars and professional in handling the deal. Understood our needs, didn’t pressure us, provided a reasonable timeline for the deal. As the paperwork was being processed he kept us informed and answered our questions. A very pleasant experience. We had been shopped around including a meeting with Ryan, to decided exactly what we wanted. We chose to specifically go back to Ryan because of his professionalism, understanding of our needs and knowledge of the car he was selling. We appreciated his sense of humor and have already asked him to locate a second vehicle. Serge in finance was excellent. Financing isn’t pleasant but he did an excellent job. Very appreciative.
Sandra Macias, Kelso, WA Review for: New Sales
I was helped by Ryan Baker and they weren’t pushy at all and answered any questions that i had about the car. I didn’t feel like i couldn’t leave without making a purchase like at other dealerships. Best dealership experience ever!
J Brown, Longview, WA Review for: New Sales
Last Saturday, February 6th, my older car decided to die. My daughter and I went to Dick Hannah in Kelso just to look around. We were met by an extremely professional salesperson named Nick Sisson who showed us an available Kia Sorento. He discussed the amenities of the car while showing us the vehicle and a short while later I left with my new Sorento. Honesty and integrity are so rare I felt compelled to review this process and would unconditionally recommend this dealership and in particular this salesman.
Mary Ann, Kelso, WA Review for: New Sales
I am thankful for my hassle free buying experience. They are men of their words. It is worth the extra 1.5 hour drive to do business with Nick Sisson to save money and not be hassled. I recommend if you hate the hassle and high pressure of buying a car to seek out Nick and his team. Thank you for making my second car purchase as easy as the first one. I love your win-win approach to doing business.
Laurie B., Longview, WA Review for: New Sales
We recently purchased a Prius C from Zack @ Dick Hannah and we were impressed and pleased with the experience. Zack is a sweet kid who is truly passionate about his job and cars!! Thank you!
Amanda Meekhof, Kelso Review for: New Sales
Zach Sprague was the best salesman ever. Made me feel completely comfortable and confident in every decision I made. I will definitely be sending people to him for their next car purchase.
Erik Jahn, Kelso Review for: New Sales
Just bought a Kia Soul from this dealership, and even though they didn’t have the color I wanted (yellow), they tracked it down and made sure it had all the options I wanted. Chucky is the best car salesman I’ve worked with, as well as being an amazing human being - he’s just an all around good guy. Chucky and Mark both made the process as simple as buying a new car can be. Thanks guys - I’ll be back and recommend you to anyone looking for a new or used car. And they have great coffee!
Mary M., Vancouver Review for: New Sales
When my husband and I came to look at cars, we really did not intend to buy on that day. Jordan met us with a friendly smile and directed us to some of the cars that we thought we might have an interest in. He did so without being pushy; he let us take our time to look the lot over. Because of his demeanor and his assistance we left with a new 2013 Rav on that day. If we had been pressured or given a "sales pitch" we would not have made a purchase. The Rav sells itself, but it was Jordan who pushed it over the top. Our car has been admired by many of our friends, and we have told them how fairly Dick Hannah Toyota has treated us over the years. This is my 4th Toyota, and probably not my last.
Emily C., Kelso Review for: New Sales
“Awesome. Sandra welcomed us with a sign hanging from the mirror. Super friendly and helpful. Everyone treated us like we were old friends. I found Sandra’s friendly personality helped put us at ease and made the process more enjoyable. I have never had such a stress free experience at a dealership before. We know where we will be going when it is time for our next vehicle.”
TeeAbb, Rainier, OR Review for: New Sales
My Husband David and I came into the Dick Hannah Toyota Dealership a little nervous due to a previous experience a couple years ago while purchasing our first Toyota...We had been Honda Die hards for years..I did quite a bit of research before going in on Sunday Sept 1st. We had hoped to upgrade to a Camry from a Corolla IF we felt we were being treated fairly and respectfully. We were also trading in our 2011 Corolla so it depended on what type of offer we received on our trade in also whether or not we completed the upgrade... We were met right away by Sandra McMillin..She was VERY friendly and professional to us both...I shared with her right up front about our previous bad experience at another dealership and that we wouldn’t let that happen again...I told her what we were looking for and she had one just like it that she showed us and let us take a test drive. We both felt very comfortable with Sandra from the very beginning..She was not pushy or dishonest with us. She said she was going to take very good care of us, and SHE DID! After driving the car, we were allowed to take it to lunch and talk over what we felt was going to be a positive transaction from Sandra and the Dealership..Upon returning we were given a quote for our trade in value...Since there were 2 minor scratches on both the front bumper and rear bumper (from bumping the curb while parking) I knew we probably wouldn’t get top dollar...They were fair with our trade in so we accepted thier offer and bought the car the same day...We are VERY happy with our upgrade and I’m soooooo glad Sandra McMillin greeted us that warm beautiful day in Kelso, Wa...She is a great access to the Dick Hannah Dealership...I know we will receive top quality customer service for the rest of our Camry’s life...THANK YOU all for a GREAT experience to replace the previous not so great one.
Freda Westnedge, Longview, Wa Review for: New Sales
Sandra McMillin was my sales specialist. She was awesome! She was very attentive and caring, she was helpful and made sure we felt comfortable with every decision. I was afraid to go to a dealership because you always hear horror stories, but this was nothing like that. I started my communication with Sandra on Wednesday through chat she was so sweet she gave me her number then I texted her all the way till I got to the dealership. Even after making the sale she called me the next day to see if I made it home safe!! I would defiantly recommend her to any of my friends! Thank you Sandra for making our first time buying a car so stress free and enjoyable!
Natalie , Kelso Review for: New Sales
I don’t know so much about the dealership but I do know about Josh Hammil, the salesman that I dealt with when looking for a vehicle. Josh was very friendly, listened to my vehicle needs and wants, and was NOT pushy at all which I greatly appreciated. I would recommend Josh for all your vehicle shopping needs (even if he were to ever end up working at another dealership...follow him) he will earn your trust and respect, as he has certainly earned mine! I think you are fabulous Josh!! You are down-to-earth, easy to get along with, and I felt you were honest with me too. These are qualities that every salesperson should have.
Gina, Longview, Wa Review for: New Sales
If you are looking for a great experience buying a new or used vehicle Dick Hannah in Kelso is the place to go. Great place to deal with and make sure to ask for Josh Hammil, he will make your car buying a fun experience. I will deal with them anytime I’m in the market for another car or truck.
Jeff M., Kelso Review for: New Sales
I was very impressed with the quality of knowledge of the product. I was treated with the utmost respect from my salesman and managers. It was extremely busy in the dealership and they still gave me number one quality. The sales managers even came out to make sure I was happy! I will make sure that Rob gets a lot of repeat referrals from me.
Pamela, Longview Review for: New Sales
Rob was really great to work with. He was honest, and caring through the whole process. Would work with Rob again in a heartbeat!!!! Thanks Rob! You ROCK!
Lori, Kelso Review for: New Sales
We had a great experience purchasing our new Tacoma from these guys. They were polite and professional, there was no pressure, and their price was excellent. Our salesman, Nick Nordquist, was great to work with, and his after-the-sale follow-up has been very impressive. Check them out, for us it was well worth our trip from Olympia.
Norm, Olympia Review for: New Sales
Thanks Nick for all your help on coming to an agreement for my new Tacoma. Everyone involved with the sale was extremely courteous.
Hal, Kelso Review for: New Sales
Vance, Thank you, Thank you, Thank you...
Tonya, Longview, WA Review for: New Sales
Vance worked very hard to make things work for us. he was able to work things out to take in our Rav4 and our Dodge van to get into a Chrysler 2009 van. We really are grateful for this as my husband and I have back problems. The van is working out very well, we went to Portland and were able to walk after the trip. We could not have done this with out all your help, a great thanks to Vance!
Roberta Raappana, Kelso, WA Review for: Used Sales
Marcus at Dick Hannah was very kind and knowledgeable about the Toyota Tundra I was interested in. He encouraged me to drive multiple Tundras to see differences in features and performance. Dick Hannah not only met all other offers but they beat the best offer I had gotten. The terms and discussions were actually very stress free, I never felt pressured into anything. Everything was explained very clearly and presented to me in writing. I honestly don’t know how this experience could have been any better. I would strongly suggest shopping around and then making a purchase at Dick Hannah Toyota.