Ryan Baker was very knowledgeable about the cars and professional in handling the deal. Understood our needs, didn’t pressure us, provided a reasonable timeline for the deal. As the paperwork was being processed he kept us informed and answered our questions. A very pleasant experience. We had been shopped around including a meeting with Ryan, to decided exactly what we wanted. We chose to specifically go back to Ryan because of his professionalism, understanding of our needs and knowledge of the car he was selling. We appreciated his sense of humor and have already asked him to locate a second vehicle. Serge in finance was excellent. Financing isn’t pleasant but he did an excellent job. Very appreciative.
I was helped by Ryan Baker and they weren’t pushy at all and answered any questions that i had about the car. I didn’t feel like i couldn’t leave without making a purchase like at other dealerships. Best dealership experience ever!
Sandra McMillin was my sales specialist. She was awesome! She was very attentive and caring, she was helpful and made sure we felt comfortable with every decision. I was afraid to go to a dealership because you always hear horror stories, but this was nothing like that. I started my communication with Sandra on Wednesday through chat she was so sweet she gave me her number then I texted her all the way till I got to the dealership. Even after making the sale she called me the next day to see if I made it home safe!! I would defiantly recommend her to any of my friends! Thank you Sandra for making our first time buying a car so stress free and enjoyable!
My Husband David and I came into the Dick Hannah Toyota Dealership a little nervous due to a previous experience a couple years ago while purchasing our first Toyota...We had been Honda Die hards for years..I did quite a bit of research before going in on Sunday Sept 1st. We had hoped to upgrade to a Camry from a Corolla IF we felt we were being treated fairly and respectfully. We were also trading in our 2011 Corolla so it depended on what type of offer we received on our trade in also whether or not we completed the upgrade... We were met right away by Sandra McMillin..She was VERY friendly and professional to us both...I shared with her right up front about our previous bad experience at another dealership and that we wouldn’t let that happen again...I told her what we were looking for and she had one just like it that she showed us and let us take a test drive. We both felt very comfortable with Sandra from the very beginning..She was not pushy or dishonest with us. She said she was going to take very good care of us, and SHE DID! After driving the car, we were allowed to take it to lunch and talk over what we felt was going to be a positive transaction from Sandra and the Dealership..Upon returning we were given a quote for our trade in value...Since there were 2 minor scratches on both the front bumper and rear bumper (from bumping the curb while parking) I knew we probably wouldn’t get top dollar...They were fair with our trade in so we accepted thier offer and bought the car the same day...We are VERY happy with our upgrade and I’m soooooo glad Sandra McMillin greeted us that warm beautiful day in Kelso, Wa...She is a great access to the Dick Hannah Dealership...I know we will receive top quality customer service for the rest of our Camry’s life...THANK YOU all for a GREAT experience to replace the previous not so great one.
Last Saturday, February 6th, my older car decided to die. My daughter and I went to Dick Hannah in Kelso just to look around. We were met by an extremely professional salesperson named Nick Sisson who showed us an available Kia Sorento. He discussed the amenities of the car while showing us the vehicle and a short while later I left with my new Sorento. Honesty and integrity are so rare I felt compelled to review this process and would unconditionally recommend this dealership and in particular this salesman.
I am thankful for my hassle free buying experience. They are men of their words. It is worth the extra 1.5 hour drive to do business with Nick Sisson to save money and not be hassled. I recommend if you hate the hassle and high pressure of buying a car to seek out Nick and his team. Thank you for making my second car purchase as easy as the first one. I love your win-win approach to doing business.
Zach Sprague was the best salesman ever. Made me feel completely comfortable and confident in every decision I made. I will definitely be sending people to him for their next car purchase.
We recently purchased a Prius C from Zack @ Dick Hannah and we were impressed and pleased with the experience. Zack is a sweet kid who is truly passionate about his job and cars!! Thank you!